Refund Policy
Last updated: October 10, 2026 · Version 1M
Defective or damaged products
Contact ridgestonehelp@gmail.com promptly after delivery if an item appears defective or damaged. Include your order number, a description, and photographs of the product and packaging when possible. Requests are reviewed individually and handled subject to applicable law.
Incorrect or missing items
If an item is incorrect or missing, email us promptly with the order number and supporting details so we can investigate and determine an appropriate resolution.
Non-defective orders
Because of the nature of research materials, returns may be restricted for safety, integrity, and chain-of-custody reasons. Refund requests for successfully delivered, non-defective items are reviewed case by case. This policy does not limit rights or remedies that cannot legally be excluded.
Approved refunds
Where a refund is approved, it is generally issued to the original payment method. Posting time depends on the payment provider and financial institution.